IPD Management
Admissions, casualty, procedures and discharge outcomes.
OPD management system
OPD management system for high-volume hospital OPDs
Register patients fast, issue daily tokens by department, gender and room, spread patients across consultation rooms and call them on waiting-hall displays, all connected to one patient record.
In daily use at Darbhanga Medical College & Hospital since 2024
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MSME registeredUdyam-registered enterprise
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ABDM integratedABHA (M1) and HIP (M2)
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In production since 2024At a government medical college
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Made in IndiaBuilt in Darbhanga, Bihar
Overview
What is an OPD management system?
An OPD management system runs the out-patient department from the registration counter to the consultation room. It captures the patient once, assigns the department and doctor, and manages the queue so patients know when it is their turn.
Swastik HMS was built for OPDs where several hundred patients arrive before 9 am. Registration is keyboard-first, tokens are issued automatically, and waiting halls show the current token on any screen with a browser.
- Registration number, UHID and ABHA field
- Department and doctor assignment
- Referrals, revisits and exempt categories
- Operator console to call and set tokens
- Department-wise and location-wise OPD reports
Features
OPD management features
Two connected modules: patient registration and the OPD token queue.
Patient Registration & OPD
Registration is where every patient record starts. Counter staff capture the patient once, assign the department and doctor, and the registration number follows the patient into the laboratory, radiology, wards, medicine stores and record room.
Registration number and UHID
Every patient gets a registration number and UHID, with a field for their ABHA number.
Complete demographics
Name, guardian, age in years, months and days, gender, mobile, address, district, police station, state and PIN code.
Department and doctor
Choose the department and the doctor list narrows to the doctors of that department.
Referrals and revisits
Record refer-in and refer-out with the referring facility, and register revisits against the existing record.
Exemption categories
Mark Red Card, RB case and free patients so they are left out of fee totals automatically.
Printable OPD slip
Print the registration slip straight from the browser on any printer.
OPD Token Queue & Displays
Busy OPDs run on tokens instead of shouted names. Tokens are issued per day, department, gender and room, and waiting halls show the current token on any screen that can open a web page.
Automatic daily tokens
Token numbers start again every day and are issued per department, gender and room.
Room rotation
Patients are spread across a department’s consultation rooms automatically, so no single room is overloaded.
Operator console
Call the next token, jump to a specific token, set the batch size and mark token status from one screen.
Waiting-hall displays
Show a whole department or a single room on a TV. The display refreshes by itself every few seconds.
Room set-up and overview
Administrators define rooms for each department and see every room’s queue at a glance.
Department-scoped operators
Queue operators only see and control the queue of their own department.
How it works
How the OPD flows
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Arrive and register
The counter registers the patient, or the patient uses ABDM Scan & Share from their phone.
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Assign and print
Department and doctor are assigned and the OPD slip is printed.
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Token issued
A daily token is issued for the department, gender and room.
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Called on the display
The operator calls the token and the waiting-hall display shows it.
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Consultation
Patients are seen in order, spread across the department’s rooms.
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Next steps
Tests, medicines, admission or a revisit continue on the same record.
Managing OPD queues in government hospitals
Government OPDs often run separate queues by gender and spread each department across several consultation rooms. Managed by hand, some rooms overflow while others wait. Swastik HMS issues tokens per department, gender and room, and rotates patients across rooms automatically. Queue operators control only their own department’s queue. Read more in our guide to OPD queue management.
OPD reports administrators need
- Date-wise registrations
- Operator-wise registrations
- Department-wise report
- Location-wise report by district and police station
- Registration fee totals with Red Card, RB case, free and revisit exemptions
ABHA at the OPD counter
With ABDM integration, the counter can create or verify a patient’s ABHA, and patients who already have one can register with Scan & Share and receive a token number. See ABHA at the registration counter.
ABDM & ABHA
ABDM integrated, out of the box
Swastik HMS is integrated with ABDM for milestone M1 (ABHA) and milestone M2 (Health Information Provider): ABHA at the counter, automatic care contexts for visits, admissions and reports, and consent-based sharing of encrypted FHIR records.
M1
ABHA at the counter
Create and verify ABHA numbers, log patients in with ABHA, and register them with Scan & Share.
M2
Health Information Provider
Visits, admissions and reports become records patients link to their ABHA and share with consent.
HPR · HFR
Health registries
Doctors linked to the Health Professional Registry and the facility to the Health Facility Registry.
Benefits
Benefits of OPD management
Faster registration
Keyboard-first registration keeps the morning queue moving.
Calmer waiting halls
Patients wait seated and watch the display instead of crowding doors.
Balanced rooms
Room rotation spreads patients so no room is overloaded.
Correct fee totals
Exempt categories are left out of fee totals automatically.
Instant OPD reports
Department, operator and location reports without counting pages.
ABDM ready
ABHA creation and Scan & Share at the counter.
Explore more
Related solutions
Pathology Management
Lab registration, structured results and online reports.
Pharmacy Management
Batch-level stock, expiry reports and patient-wise issues.
ABDM Integration
ABHA (M1) and Health Information Provider (M2).
From the blog
All articles
Guides and articles
OPD Queue Management System: How Tokens and Displays End Waiting-Hall Chaos
How an OPD queue management system with daily tokens, room rotation and waiting-hall displays makes busy hospital OPDs calmer and faster.
ABHA at the Registration Counter: How Hospitals Create and Use ABHA Numbers
How hospital registration counters create and verify ABHA numbers, use Scan & Share to shorten queues, and link patient records with consent.
How to Implement a Hospital Management System Without Stopping the Hospital
A practical, module-by-module HMS implementation plan: preparation, master data, go-live order, training, data migration and measuring success.
FAQ
Frequently asked questions
Do we need special token machines or displays?
No. Tokens print on the OPD slip from an ordinary printer, and any TV with a browser (or a small PC connected to it) can show the waiting-hall display.
Can queues be separated by gender and room?
Yes. Tokens are issued per day, department, gender and room, and patients are rotated across a department’s rooms automatically.
Can patients register with ABHA?
Yes. The counter can create or verify ABHA, and patients can use Scan & Share to share their ABHA profile and receive a token number.
Does it handle free and exempt patients?
Yes. Red Card, RB case, free and revisit patients are marked at registration and left out of fee totals automatically.
Can queue operators see other departments?
No. Queue operators only see and control the queue of their own department.
See Swastik HMS with your hospital’s departments
Book a walkthrough focused on the modules you want to start with.