Staff Attendance
Attendance recorded automatically from staff sign-ins, with hours worked.
Helpdesk & Support Tickets
Public ticket submission and tracking, with a dashboard for the support team.
Anyone using HMS can raise a support ticket from this website or the chat widget, and follow it with a tracking ID until it is resolved.
What it does
Raise a ticket
Name, mobile, email, subject and description, from a form or the chat widget. The support team is notified by email.
Track a ticket
Check status and replies with the tracking ID or mobile number.
Status and priority
Open, in progress, resolved and closed, with priorities up to urgent.
Replies and internal notes
Reply to the person who raised the ticket, or add notes only staff can see.
Assignment and dashboard
Assign tickets and follow volumes on a chart dashboard.
Works with
Connected modules
Helpdesk & Support Tickets shares the patient record with these modules.
From the blog
Related articles
How to Choose the Best Hospital Management Software in India: A Buyer’s Guide
The questions to ask, the red flags to avoid and a scorecard for comparing hospital management software vendors in India, including ABDM and support.
How to Implement a Hospital Management System Without Stopping the Hospital
A practical, module-by-module HMS implementation plan: preparation, master data, go-live order, training, data migration and measuring success.
See Swastik HMS with your hospital’s departments
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